UNITECH Solutions Pty Ltd (“UNITECH”, “we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, store, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We encourage you to read this Policy carefully to understand our information handling practices.
1. Who This Policy Applies To
This Privacy Policy applies to personal information collected by UNITECH Solutions Pty Ltd in connection with:
- Our website
- Enquiries and contact forms
- Delivery of ICT services
- Client engagements
- Recruitment activities
- Vendor and partner interactions
2. What Personal Information We Collect
We may collect personal information necessary to provide our products and services, including:
- Full name
- Organisation name
- Job title
- Email address
- Phone number
- Business address
- Payment and billing details
- Technical system information relevant to service delivery
- Resume and employment history (for recruitment purposes)
We do not generally collect sensitive information (as defined in the Privacy Act 1988), such as information relating to health, religion, or ethnicity. Where sensitive information is required and lawful to collect, we will obtain consent.
If you do not provide requested information, we may be unable to supply certain products or services.
3. How We Collect Personal Information
We generally collect personal information directly from you when you:
- Submit a contact form
- Request a consultation
- Engage our services
- Subscribe to communications
- Apply for employment
In some circumstances, we may collect information from third parties, such as:
- Your employer or organisation
- Publicly available records
- Technology vendors or service partners
- Referral partners
4. Why We Collect Personal Information
We collect and use personal information to:
- Provide ICT products and services
- Respond to enquiries and service requests
- Deliver managed services and technical support
- Manage billing and contractual obligations
- Improve our service offerings
- Conduct recruitment processes
- Comply with legal and regulatory obligations
- Provide information about relevant services or industry updates
We only use personal information for the purpose for which it was collected, or for related purposes where permitted by law.
5. Disclosure of Personal Information
We may disclose personal information to:
- Related entities within UNITECH Solutions
- Technology vendors and service providers assisting in service delivery
- Professional advisers (such as auditors or legal advisers)
- Government or regulatory bodies where required by law
We do not sell personal information to third parties.
We will not disclose personal information for third-party marketing purposes without consent.
6. Data Security and Storage
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information may be stored:
- On secure servers
- Within managed cloud environments
- In protected internal systems
Access to personal information is restricted to authorised personnel who require it to perform their duties.
Where required, encryption and security controls are implemented in line with industry standards.
7. Overseas Disclosure
In delivering certain ICT services, we may use technology platforms or third-party providers that store data outside Australia.
Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with Australian privacy standards.
8. Website & Cookies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyse website performance
- Enhance service functionality
Cookies do not provide us with direct access to personal information stored on your device.
You may adjust your browser settings to decline cookies; however, some website functionality may be affected.
9. Access and Correction
You may request access to the personal information we hold about you.
If you believe the information we hold is inaccurate, incomplete, or out-of-date, you may request correction.
We will respond to access and correction requests within a reasonable timeframe, unless permitted by law to refuse the request.
10. Marketing Communications
We may send information about services, events, or updates that may be relevant to your organisation.
You may opt out of marketing communications at any time by contacting us or using unsubscribe mechanisms where provided.
11. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us.
We will:
- Acknowledge your complaint
- Investigate the matter
- Respond with our findings
- Implement corrective action if required
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
The most current version will be available on our website.
13. Contact Us
If you have questions about this Privacy Policy or our handling of personal information, please contact:
Privacy Officer
UNITECH Solutions Pty Ltd
Email: info@unitech.com.au
Phone: 1300 48 4357
Last Updated: 2026.02.21
